FAQ (Frequently Asked Questions)

General Questions

Q: What is Mama Sales? A: Mama Sales is a B2B order-taking platform that connects retailers with wholesalers. We streamline the process of booking and ordering products, which are then sourced from wholesalers and delivered to retailers.

Q: How do I contact Mama Sales for support? A: You can contact us via email at support@mamasales.com or by phone at +91 8800430425.

Ordering Process

Q: How do I place an order on Mama Sales? A: You can place an order by calling our customer support team, sending a message on WhatsApp to +91 8800430425, or ordering online through our platform. Our team is here to assist you with your order.

Q: Can I modify or cancel my order after placing it? A: Yes, you can request modifications or cancellations before your order is processed. Please contact our customer support team as soon as possible to make changes.

Q: Is there a minimum order quantity? A: The minimum order quantity varies by product. Please refer to the product details for specific minimum order requirements.

Q: How can I track my order status? A: You can track your order status by contacting our customer support team or through the WhatsApp number used to place the order.

Delivery and Shipping

Q: What are your delivery times and schedules? A: We process orders from Monday to Saturday between 10:00 AM and 5:00 PM. Orders placed within this timeframe will be processed on the same day, while orders placed outside these hours will be processed on the next business day.

Q: Where do you deliver? A: Mama Sales currently delivers goods within Noida.

Q: How are delivery charges calculated? A: Delivery charges depend on the location of the retailer and will be displayed during the order booking process.

Q: What should I do if there are issues with my delivery? A: If you encounter any issues with your delivery, such as missing or damaged products, please contact our customer support team immediately for assistance.

Q: Can I request a specific delivery time? A: We strive to accommodate specific delivery time requests, but this depends on the availability of our delivery partners. Please mention any special requests during the checkout process.

Payment Options

Q: What payment methods do you accept? A: We accept UPI, net banking, and cash on delivery (COD) for select areas within Noida.

Q: When do I need to make the payment for my order? A: Payments are required to be made immediately upon placing an order. For COD orders, payment must be made at the time of delivery.

Q: Is my payment information secure? A: Yes, we use encryption and PCI-DSS compliant payment gateways to ensure the security of your payment information.

Q: Will I receive an invoice and receipt for my order? A: Yes, an electronic invoice and payment receipt will be sent to your registered email address upon successful payment.

Returns and Refunds

Q: What is your return policy? A: If you receive a damaged or incorrect product, you can request a replacement or refund by contacting our customer support team within 24 hours of delivery. Please provide the order number and details of the issue.

Q: How do I return a product? A: To return a product, please contact our customer support team to initiate the return process. We will arrange for the return of the product and process a replacement or refund as needed.

Q: How long does it take to process a refund? A: Refunds are typically processed within 7-10 business days to the original payment method.

Q: Can I return products for reasons other than damage or incorrect delivery? A: Returns for reasons other than damage or incorrect delivery are subject to our discretion. Please contact our customer support team to discuss your specific situation.

Membership and Offers

Q: What are the benefits of becoming a Prime Member? A: Prime Members enjoy exclusive offers, a personal purchase manager, access to our loyalty program, best price alerts via WhatsApp, and free delivery on orders above ₹3000.

Q: How do I become a Prime Member? A: To become a Prime Member, you can sign up through our membership registration page. Follow the instructions to complete the registration and enjoy the exclusive benefits.

Q: How do I receive offers and promotions? A: We send offers and promotional messages via WhatsApp. Make sure you are subscribed to our WhatsApp notifications to receive the latest deals and discounts.

Miscellaneous

Q: How do I update my account information? A: To update your account information, log in to your account and navigate to the "Account Settings" section. Here, you can update your personal details, contact information, and preferences.

Q: What should I do if I forget my password? A: If you forget your password, click on the "Forgot Password" link on the login page. Follow the instructions to reset your password.

Q: Can I save my favorite products for future purchases? A: Yes, you can add products to your wishlist for future reference. Simply click on the "Add to Wishlist" button on the product page.

Q: How do I unsubscribe from promotional emails? A: To unsubscribe from promotional emails, click on the "Unsubscribe" link at the bottom of the email. Follow the instructions to complete the unsubscription process.

Q: How do I report a technical issue with the platform? A: If you encounter a technical issue with the platform, please contact our customer support team with details of the problem. We will work to resolve the issue as quickly as possible.